Privacy policy

This policy explains what data the Airconet app, the Airconet web dashboard and the airconet.net shop collect, why, and what you can do about it. Airconet (Thailand) Co., Ltd. is responsible for this data.

What we collect

• Account: your email, name (optional) and password. We store only a secure hash of the password, never the password itself.
• Your devices and ACs: the Airconet device ID (MAC address), room names, AC brand, settings (on/off, mode, temperature, fan), timers, scenes, and usage history (running hours and estimated energy).
• Home/Away (only if you turn it on): we store the location of your home that you set in the app, and the distance you choose. Your phone then checks its own location on the phone to know if you are near home, and sends Airconet only “home” or “away”. Your live location is never sent to us or stored by us. Because this works when the app is closed, the app asks for background location permission.
• Wi-Fi name: during setup, the app reads your Wi-Fi name (Android needs location permission for this) to connect the device. Your Wi-Fi password is sent only to the Airconet device on your local network, not to our server.
• Notifications: a push token from Google/Apple so we can send alerts you choose (AC errors, device offline, filter reminders, help-chat replies).
• Technical data: IP address, approximate country (from the IP address), phone model and app version, last login time. We use this to keep the service secure and to help you when you contact support.
• Help chat: the messages you write to our support team.
• Alexa (only if you link it): a link between your Airconet account and Amazon Alexa so you can control your ACs by voice.
• Shop orders: name, email, phone number and delivery address. Card payments are processed by Stripe – we never receive or store your card number.

How we use it

Only to run the Airconet service: control your ACs, run timers and Home/Away, show your energy reports, send the notifications you turned on, deliver your orders and answer your questions. We do not show ads and we do not sell your data.

Who we share it with

• Service providers that help us run Airconet: DigitalOcean (our servers, Singapore), Google Firebase and Apple (push notifications), Stripe (payments), and Amazon (only if you link Alexa).
• Family members you invite can see and control the ACs in your home.
• Authorities, only if the law requires it.

Security

All data between the app and our servers is encrypted (HTTPS). Passwords are stored as secure hashes. Only authorized Airconet staff can access customer data, and only to provide support.

How long we keep it

We keep your data while you have an account. When you delete your account, we delete your account, devices, timers, Home/Away settings and history from our servers right away. Order records are kept as long as tax law requires.

Your choices and rights

• You can see and change your data in the app or the web dashboard.
• You can turn Home/Away and notifications off at any time.
• Delete your account: in the app go to Settings → Delete account, or use our account deletion page, or email app@airconet.net.
• You can ask us for a copy of your data or to correct it by emailing us.

Children

Airconet is not made for children under 13 and we do not knowingly collect their data.

Changes and contact

If we change this policy, we will update this page and the date above. Questions: app@airconet.net – Airconet (Thailand) Co., Ltd., 99/1024 Sukhumvit Soi Ekamai 63, Bangkok 10110, Thailand.